Platinum-certified
Every member of the technical support team has achieved Laserfiche’s highest certification, so you’re always in good hands when assistance is needed.
Enterprise backup & disaster recovery for Laserfiche servers
DocuNav Shield is a 24-hour-a-day / 7-day-a-week service with no exceptions. If you have an issue, we’ll get you back up and running fast.
Emergency support request
If you are a DocuNav Shield customer and have a support need, contact us immediately:
FAQs
When should I contact the DocuNav Shield team?
Contact the Shield team as soon as you are aware of an IT disaster that has also impacted Laserfiche.
We will take it from there. You can focus on your other operational needs, we stay in the loop and keep you
informed on when your system is back up. We contact you frequently to post recovery progress.
Other than that, you do not have to worry: we take care of the rest of the work.
Why do you need an IT disaster recovery plan?
According to the Department of Homeland Security (DHS): “An information technology disaster recovery plan (IT DRP)
should be developed in conjunction with the business continuity plan. Priorities and recovery time objectives for
information technology should be developed during the business impact analysis. Technology recovery strategies
should be developed to restore hardware, applications and data in time to meet the needs of the business recovery.”
What should you do when there is an IT disaster?
Ideally the IT team is always prepared for any disaster, but safety first. Once safety is secured and you are
in a position to get IT systems back online for critical operations, follow your IT Disaster Recovery Plan (IT DRP)
to restore systems safely. Remember not to panic and follow the plan. If you do not have an IT DRP yet, see the
planning resources and sample templates on the DocuNav Shield page.
