This Privacy Policy describes how DocuNav Solutions (“DocuNav,” “we,” “us,” or “our”) handles personal information when you visit docunav.com and related pages on this site, submit a form, or use the customer Training Portal.
This page is about this website. If your organization is a DocuNav customer, we may also process data as your service provider under a separate agreement. That customer work is not the same as website marketing inquiries.
1. Who we are
DocuNav Solutions
8501 Wade Blvd, Suite #1440
Frisco, Texas 75034
United States
Phone: 1-800-353-2320
Privacy requests: support@docunav.com
Sales: sales@docunav.com
Training: training@docunav.com
Events: events@docunav.com
2. What we collect
We collect only what we need to run the site and respond to you.
Information you give us
- Demo and contact forms: name, work email, organization, phone, and your message or interest area.
- User group sign-up: organization, name, title, email, whether you are open to presenting, training interests, and whether you want to be notified when the next user group is coming up.
- Training Portal: account details you register with (typically name, email, organization, and password), plus course progress, quiz results, and certification status stored for your login.
- Emails and phone calls: whatever you choose to send us.
Information collected automatically
- Basic technical data such as IP address, browser type, device type, and pages viewed. This is typical server or host logging so the site can load and stay secure.
- On the Training Portal, your browser may store a login session and progress locally (for example session or local storage) so you stay signed in and completed modules are remembered.
What we do not collect on this marketing site
- We do not run advertising networks or “sell your data” pixels on these pages.
- We do not currently use Google Analytics, Meta/Facebook ads, or similar ad trackers on this site.
- We do not ask for Social Security numbers, payment card numbers, or student records through the public website forms.
3. Why we use it
- To answer demo, sales, support, training, and event requests.
- To notify you about a future user group if you checked that box.
- To operate the customer Training Portal (login, courses, quizzes, certificates).
- To keep the website working, secure, and reasonably fast.
- To meet legal, accounting, or security obligations.
Under the GDPR, those purposes usually rest on: taking steps at your request or performing a contract (you asked us to contact you, or you use the portal as a customer); legitimate interests (running a business website, security, following up on a work inquiry); and consent where you opt in (for example, “notify me when the next user group is coming up”).
4. Cookies and similar technology
A cookie is a small file a site can store in your browser. Similar tools include local storage and login sessions.
- Necessary: Training Portal login/session and remembering course progress. These are needed for the portal to work.
- Third-party tools that help the site display: we load fonts from Google Fonts, icons from Font Awesome (cdnjs), and Tailwind CSS from a public CDN. Those providers may see your IP address when your browser fetches those files.
- Forms: demo and inquiry forms are sent through Formspree. User group registrations are sent through FormSubmit to events@docunav.com.
- Accounts: the Training Portal uses Memberstack to create and check logins.
- Videos: some pages link to or embed YouTube. If you play a YouTube video, YouTube (Google) may set its own cookies under its policy.
We do not use marketing or advertising cookies on this site today. If that changes, we will update this policy.
5. Who we share it with
We share personal information only with:
- Service providers who help us operate the site (form delivery, hosting, customer login). They are allowed to use the data only to provide that service to us.
- Our team who need it to reply to you (sales, support, training, events).
- Authorities if the law requires it, or to protect rights, safety, or security.
We do not sell personal information. We do not share personal information for cross-context behavioral advertising (the kind of “sale/share” the CCPA talks about). Because of that, this site does not need a separate “Do Not Sell or Share My Personal Information” link.
We do not use or disclose sensitive personal information for purposes that would require a “Limit the Use of My Sensitive Personal Information” link.
6. How long we keep it
- Inquiries and demo requests: as long as needed to respond and for a reasonable business follow-up period, then we delete or archive them.
- User group notify requests: until the next relevant event cycle, or until you ask us to stop.
- Training accounts and progress: for as long as your organization remains a customer (or you remain an authorized user), plus a short period afterward if we need records.
- Server logs: typically a short operational window used for security and troubleshooting.
7. Your California privacy rights (CCPA)
If you are a California resident, you may have the right to:
- Know what personal information we collect, use, and disclose.
- Access a copy of the personal information we hold about you.
- Correct inaccurate personal information.
- Delete personal information, with some legal exceptions.
- Opt out of the sale or sharing of personal information (we do not sell or share as those terms are defined).
- Not be discriminated against for exercising these rights.
To make a request, email support@docunav.com with the subject line “California Privacy Request,” or call 1-800-353-2320 (Option 3, Support). We will need enough information to verify you are the person the request is about. You may use an authorized agent if they can show they have permission to act for you.
We will respond within the time the CCPA requires (generally 45 days, with a possible extension when the law allows).
If your browser or extension sends a Global Privacy Control (GPC) signal, we treat that as an opt-out of sale/share. Because we do not sell or share, there is nothing extra to turn off for advertising.
8. Your GDPR / UK GDPR rights
If you are in the European Economic Area, Switzerland, or the United Kingdom, you may have the right to access, correct, delete, or restrict the use of your personal data; to object to certain processing; to data portability; and to withdraw consent where we rely on consent. You also have the right to lodge a complaint with your local data protection authority.
DocuNav is based in the United States. If you submit a form or create a training account from outside the U.S., your information is processed in the United States. We do that because it is necessary to respond to you or to provide the portal you asked to use.
To exercise these rights, email support@docunav.com.
9. Children
This website is for business, school-district, and government professionals. It is not directed at children under 16, and we do not knowingly collect personal information from children through these public pages.
10. Security
We use reasonable administrative and technical measures to protect personal information (HTTPS, limited staff access, and account login on the Training Portal). No website is perfectly secure. Please use a unique password for the Training Portal and contact us if you think an account was misused.
11. Changes
We may update this policy when our practices or the law changes. The “Last updated” date at the top will change when we do. The current version will always be at this page.
12. How to contact us
Questions about this policy or your information:
support@docunav.com
1-800-353-2320 · Option 3 Support
8501 Wade Blvd, Suite #1440, Frisco, Texas 75034
This notice is provided so visitors can understand our website practices. It is not legal advice. If you need a lawyer-reviewed policy for a specific contract or industry rule, please have counsel review this page.